Description
Learn the art of turning tension into productive dialogue with this digital training. You’ll explore root causes of team conflict and apply facilitative intervention strategies. Includes role-play scenarios and feedback frameworks to help you remain neutral. Perfect for mediators and leadership coaches. Guides on framing, reframing, and closing sensitive topics are included. This module also provides a cheat sheet for crisis moments and redirecting tough conversations. Interactive case simulations are included to solidify learning outcomes.
